GENERAL SHIPPING INFO
- We ship worldwide from our Brisbane office.
- All domestic orders are shipped via Sendle.
- Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. Deliveries are sent during normal business hours Monday – Friday. Orders are processed and shipped within 2 business days.
- Once your order has been shipped, you will receive tracking details and shipping notifications via email.
- Please allow 5-7 business days for deliveries within Australia and 5-9 business days for international orders.
- Free shipping for domestic orders.
- Flat rate $14.50 AUD for international orders.
- Express Shipping $15 Flat rate for Australia.
- Express Shipping international $25.00 AUD
- We offer standard and express post options.
- Someday Swim takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
- Please note: on international orders any import taxes or fees are the responsibility of the customer.
OUR RETURNS AND EXCHANGE POLICYWe do offer exchange or refund option. It is important to us that you are happy with your product if for some reason the product isn’t right for you, we will happily exchange or refund. As parents we understand life gets busy so we want to extend our flexibility to 30 days from purchase to be able to refund. The product must be in brand new condition, so no signs of being worn with all tags and labelling intact. Our team must be notified of your intention to exchange or return within 10 days of receiving your product, and must have received your product back to our office by the 30th day after purchase to be issued a full refund. The shipping costs are the customers responsibility. This includes cases where the incorrect size has been purchased.If an item is faulty then we will meet our legal obligations which may include refunding the purchase price and shipping charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
- Item(s) must be returned within 30 days of purchase.
- Items(s) must be unworn, unwashed, or otherwise unused with all original packaging/tags attached.
- Swimwear can only be returned if it is unworn and in its original condition with all tags and hygiene protection stickers attached. Underwear must be worn when trying on swimwear.
- Giftcards, sale and clearance are not eligible for a refund or exchange.
HOW TO RETURN AN ITEM
- Email email@example.com
- Include your Order Number (can be found in your order confirmation email) and information around the item(s) you would like to return or exchange.
- We will respond to your email within 2 business days and provide you with a returns form and necessary instructions.
- All returns/credit notes/exchanges will take 2 days to process once items arrive back to us. We suggest using a trackable service when you send your items back to us.
- All exchanges will be charged a return shipping fee.